1. Cancellation of Order:
You may cancel your order before we receive your payment if you pay by cheque or cashier order.
You may only cancel your order within 4 hours of making your order if you pay by cash on delivery.
Once the orders are made, they are final. You are informed that we do not bear any responsibility to pay for cancelled order that is out of our policy.
We do accept payment by cheques, cashier orders or cash payment on delivery.
Details of the cheques and cashier orders as follow:
Name of receipient - MNMWS Ltd.
Address - MNMWS, 2/F, 22, PCHK, Hong Kong, China
3. Price of Shipping:
US-Mainland : USD$14 (1-4lbs), USD$20(5-10lbs)
China : USD$10 (1-4lbs), USD$16(5-10lbs)
Hong Kong : USD$10 (1-4lbs), USD$14(5-10lbs)
We will arrange delivery immediately after receiving and confirming your payment for the purchase. We ensure that the items will normally arrive your address in not more than 7 days. The products will be shipped in local postal service.
5. Speedy Delivery service:
We do provide Fedex speedy delivery service, which can deliver the products to you within 24 or 48 hours.
Addtional shipping free will be charged for Fedex Services:
24 hours - USD$5
48 hours - USD$9
If you do need speedy delivery service, please email us at email@example.com with title : Speedy delivery, define your service needed (24 hour/48hour).
6. Payment for the Speedy dellivery service:
1). by cheque - amount of cash in cheque debited = price of item purchased + price of normal shipment + price of speedy delivery service as stated above.
2). by cashier order - amount of cash in cashier order debited = price of item purchased + price of normal shipment + price of speedy delivery service as stated above.
3). cash payment by delivery - the total amount of price of item purchased + price of normal shipment + price of speedy delivery service as stated above will be priced in the invoice.
7. Incorrectness of payment amount:
In case of incorrect amount of payment received by cheques or cashier orders, we will issue email notification and phone confirmation within 24 hours of receiving the payment.
Customer can either issue another cheque with the extra amount needed or we will send you back the cheque/C.O.
8. Shipping zones:
We provide delivery to US-Mainland, China and Hong Kong only.
9. Return Policy:
You may return new, unopened items sold by us within 30 days of delivery for a full refund. Items should be returned in their original packaging. We will not refund unpackaged return products. We will bear the shipping charge for the return product, on condition that the product is new and unopened items sold by MNMWS.
We will send you cheque after we received and accepted the returned products.
11. Technical support:
If you do need any assistance in browsing our website or making purchase through our online platform, please feel free to contact us at firstname.lastname@example.org
If you do want to enquire more information about our company, the status of your order or reflect your opinion either on our services, our products, or the service provided by our adopted delivery agents, please feel free to contact us at email@example.com